Terms & Policies

 

RESERVATION POLICIES:

CANCELLATION POLICY: Cancellation MUST be made at least 24 hours prior to scheduled pickup by customer. If chauffeur accepts a customer transfer, they MUST fulfill the transfer. Canceling at any point after acceptance will result in a debit to driver’s account equal to the amount of the transfer.

  • Companies can set up corporate memberships and have multiple enrollees. The “Company” will act as a “Sponsor” to each employee that they set up under their membership. The company will be allowed to pay for each employee’s membership. Each employee will have their own membership number and available benefits can only be used by that employee. There can be no cross-use or lending of membership benefits.

  • Any unused monthly benefits will not carry over into the next month.

  • Members will have the availability to move up in levels based on increased usage. Membership usage and level increase criteria will be outlined in new member packets when membership is initiated.

  • Trip reservation and confirmation must be submitted and accepted at least 24 hours prior to scheduled pickup. To ensure our commitment to professionalism NEPLACE cannot guarantee that last minutes ( Within 24 hours of scheduled pickup) will be confirmed.

  • Allotted trips will have a maximum radius of 21 miles. Additional mileage will be charged at a flat rate of $2O/10 mile increments. Members will be able to request additional transfer above their monthly allotment at standard rates minus a 20 percent discount.

  • Platinum and Diamond members will have access to exotic vehicles (subject to availability) only in the cities listed in their terms of agreement. They will still be able to request standard luxury vehicles in any market.

  • Cancellation of membership requests must be submitted prior to the 15th of the month that the request is made to avoid being charged the following month.

  • A member can designate one (1) person to be added to their membership and share the usage for an additional $50 per month added to the monthly fee for Elite Membership. For Platinum Membership add an additional $250 per month. For Diamond membership add an additional $1000 per month